It’s extremely valuable to have well-defined process documentation that makes the process definition easy for everyone in the organization to understand. Process documentation ensures that your efforts are aligned with your objectives, and your results are always consistent. If you can respond quickly to any customer suggestion or complaint, you can be sure this will lead to customer loyalty. Onboarding and offboarding (for both employees and customers)Īny customer-facing process requires an efficient and rapid response. Let’s take Claims and Complaints, for example. ![]() Some examples of business processes that can be documented include, but are not limited to: Proces documentation provides a central repository of information, so if the person who created, or usually executes, the process leaves the business, the exact details of how to carry out the process are there for whoever takes over.Ī central process repository is also a great way to share knowledge internally in your company new employees can use process documentation as an onboarding resource and train new resources in a much more efficient way. It is beneficial to document all your business processes, as it provides clarity to others who are following the process. Which business processes should I document? ![]() Most organizations begin with modeling a small selection of processes, but once you’ve seen success and begin to model processes across your organization, it’s vital that all processes are documented so that best practice is followed. If you want to know more about what exactly process documentation is, take a look at our blog What is Process Documentation? before progressing with this article. Process documentation is a valuable way of ensuring that your process modeling is properly captured, helping to ensure business efficiency and compliance.
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